Decoding Tyler Technologies Charges on Your Credit Card

A charge from Tyler Technologies on your credit card statement might raise questions. This comprehensive guide explains what these charges represent, their origins, and how to address concerns, ensuring clarity and confidence.

What Is Tyler Technologies?

Tyler Technologies, headquartered in Plano, Texas, is a leading provider of software solutions for the public sector. They empower government agencies to manage critical functions, including:

• Court systems: Processing fines, traffic tickets, and e-filing fees.

• Utility billing: Handling payments for water, electricity, and waste services.

• Property taxes: Facilitating tax collection for local governments.

• Permits and licenses: Managing fees for business or construction permits.

• Public safety: Supporting law enforcement and emergency records.

When you pay a government fee online, Tyler’s platform processes the transaction, resulting in their name appearing on your statement.

Why Is Tyler Technologies on My Credit Card?

Charges from Tyler Technologies typically stem from payments to government agencies using their software. Common reasons include:

• Court fines or fees: Traffic tickets or court costs processed via Tyler’s Odyssey system.

• Utility bills: Payments for municipal services like water or electricity.

• Property taxes: Tax payments handled through Tyler’s platform.

• Permits or licenses: Fees for pet licenses or building permits.

• Community services: Payments for school programs or recreational activities.

For example, a $100 utility bill paid online might appear as “Tyler Tech – Utility Payment” on your statement.

Why Isn’t the Agency Name Listed?

As the payment processor, Tyler Technologies’ name appears instead of the government entity. This is similar to seeing “Stripe” or “PayPal” for other transactions. Descriptions like “Tyler Tech – Court” can be vague, causing confusion.

Looking for Valuable Software Connections for Payments Platform?

Tyler Technologies offers advanced payment platforms that streamline government transactions. Their solutions are secure, scalable, and tailored to public sector needs, providing:

• Versatility: Supports small municipalities to large counties.

• Security: Uses encryption to safeguard sensitive data and prevent breaches.

• Accessibility: Offers user-friendly portals for residents.

• Integration: Seamlessly connects with agency systems for efficient management.

Organizations seeking reliable payment solutions can benefit from Tyler’s technology, which enhances revenue collection and customer service. Visit www.tylertech.com for more information or to contact their team.

Value-Added Solutions to Meet Any Organization’s Payment Needs

Tyler Technologies provides innovative tools to address diverse payment requirements, including:

• Digital portals: Securely accept credit cards, debit cards, and electronic payments.

• Automation: Streamline recurring payments for utilities or taxes.

• Customizable systems: Adapt to court, tax, or permitting needs.

• Data insights: Optimize revenue and service delivery with analytics.

• Mobile access: Enable payments via secure mobile apps.

These solutions reduce administrative costs and improve the payment experience for agencies and residents alike.

How to Verify a Tyler Technologies Charge

To confirm a charge’s legitimacy, follow these steps:

1. Review details: Compare the charge’s date and amount to recent government payments. Check your city’s portal (e.g., denvergov.org) for transaction history.

2. Check receipts: Look for email confirmations from the agency, often referencing Tyler Technologies.

3. Contact the agency: Reach out to the relevant department (e.g., court or utility office). In Denver, call 311 or (720) 913-1311.

4. Reach Tyler Technologies: See the customer service section for contact details.

5. Examine your statement: Look for descriptors like “Tyler Tech – Tax” or a reference number.

Most charges are legitimate, but verification ensures peace of mind.

Tyler Technologies’ Customer Service

Tyler Technologies offers responsive customer support for charge-related inquiries:

• Website: Access www.tylertech.com for resources or to submit a request.

• Phone: Call (800) 772-2260 with your statement details (date, amount, transaction ID).

• Agency contact: The government agency may provide faster clarification.

Their team is dedicated to resolving issues and verifying transactions efficiently.

Disputing Unauthorized Charges

If you suspect a charge is unauthorized, take immediate action:

• Contact your bank: Notify your credit card provider (e.g., Visa) to report the charge and request a dispute.

• Inform Tyler Technologies: Contact their customer service to verify the transaction and report fraud.

• Monitor accounts: Watch for suspicious activity and enable bank alerts.

• Check for identity theft: Review accounts for breaches and consider a fraud alert.

• Report fraud: File a complaint with the FTC at www.ftc.gov.

Prompt action can mitigate loss and recover funds. Document all interactions.

Can I Get a Refund?

Refunds are governed by the agency’s policies, not Tyler Technologies. To request one:

1. Contact the agency (e.g., court or utility provider).

2. Provide transaction details (date, amount, reference number).

3. Follow their refund procedure.

Keep records to ensure a smooth process.

Tips to Avoid Confusion

Prevent surprises with these strategies:

• Store receipts: Save email confirmations or transaction IDs.

• Review statements: Check your card statements regularly.

• Use secure sites: Pay through official government websites with “https://” and a padlock.

• Set alerts: Enable bank notifications for real-time updates.

• Organize records: Track payments, especially recurring ones.

Why This Matters

Unfamiliar charges can be concerning, especially from a name like Tyler Technologies. Their role in public sector payments is vital, but it can confuse users. Proactive verification and organization ensure financial security.